Free shipping on orders over $25 (US only)

Contact Us

Urbz

Urbz®
2647 Gateway Rd., Suite 105-415
Carlsbad, California 92009 

Please send us your message using the form below and we will respond promptly.

Get in touch

Frequently asked questions

FAQs for Urbz® Planters

My Urbz® Planter is not sticking to my window. Please help!

Make sure that you remove the window attachment from the Urbz® Planter before attaching it to the window. The window attachment needs to be pressed firmly onto the window (or other smooth, non-porous surface) in order to adhere properly. View images and other FAQs here.

FAQs for Mushlume UFO®

Help! My dinoflagellates are not lighting up.

Remember, the dinoflagellates in the Mushlume UFO™ will only bioluminesce during nighttime hours, in the dark while in motion (swirling). The dinos will not light up during the daytime hours, even in a dark room.

Urbz guarantees that your dinoflagellates will arrive alive and healthy. If the dinos are not alive upon arrival, we will issue a replacement order, free of charge. Please contact us immediately with your order number, and we will process the new dino shipment right away.

View more FAQs for Mushlume UFO here.


Helpful links